Satisfied patients are important for HME Orthokliniek, in fact our lifeblood. In order to provide high-level care and service, we want to continually improve the quality of care and services. An important part is the feedback of our patients.
We consider it very important to hear the patients' opinions. This enables us to adjust our services in certain respects. We have developed a customer satisfaction form, which you can activate with this link. We would like to know your experience and opinion. Of course, you can also fill in the form anonymously. Do you have a comment, complaint or compliment? Let us know!
In 2017, we will have the visitation of our medical association for integrative medicine (AVIG). In addition, we will join an independent quality mark or independent certification agency. We have developed our quality manual, apply the hygiene protocols in accordance with laws and regulations and have described and standardised our services as much as possible. We also attach great value to the fact that our organisation external is tested.
To ensure quality and patient safety, several internal and external audits are carried out each year. For example, continuous feedback takes place from patients and we receive medical specialists. Moreover, several quality, safety and hygiene protocols have been developed and we are putting a lot of time and energy into intervision and staff training.
In order to ensure the quality of doctors, it is ensured that registration in the BIG register and connection to umbrella organisations.
Dutch health care Inspectorate
HME Orthoklinik is under the supervision of the Dutch health care Inspectorate (IGZ). Our reporting obligation is met every year.
At the beginning of 2016, the Health Care Inspectorate visited HME. This resulted in a constructive review based on the base set of risk indicators private clinics. The report was overall sufficient to good. A number of observations have also been made and architectural adjustments were required, which were implemented in 2016. Many of these improvement points have already been appointed In our planning documents. In 2016, we have implemented these points of improvement. The dossier is therefore concluded with good effect.
Complaints procedure and other information
I. Complaints Procedure
Should you have a complaint, please read the following regulation to find out what possibilities and organisations are available to your complaint submit.
A word in advance: the complaints procedure needs to be amended in accordance with new laws and regulations. In cooperation with Quasir, we are implementing this. Our new complaints procedure was published in January 2017.
Our complaints system:
Independent Complaints Committee
If you wish to apply directly to the Complaints Committee, outdoor HME Orthokliniek, please contact the Complaints Committee of Foundation care dispute.
Foundation Care Dispute
De Meenthe 6
8471 ZP Wolvega
0561 618711 (Quasir)
9.00 to 17.00 (Mon to Fri)
For complaints in the complaint mediation, Mrs. L. De Boon is the coordinator, telephone number 06 – 48 44 55 38. The e-mail address for the independent complaint mediation is: email@example.com.
Additionally a short roadmap in case you have a complaint about the HME Orthokliniek.
The general terms and conditions shall contain the rights and obligations of HME Orthoklinik and the patient.
Our Terms and conditions:
The Personal Data Protection Act sets out rules on the use of personal data included. These are rules on, for example, the processing of personal data, who is allowed to view this data, to whom the data may be provided and how long data is kept.
Our Privacy statement:
Help avoid mistakes and read the tips on the Patiëntenfederatie NPCF. The Patiëntenfederatie Dutch Patients Consumer Federation (NPCF) is strongly committed to all people who need care.
More information about health, disease, movement and/or nutrition?
- Please visit Home doctor for reliable information from your doctor about health and illness.
- A wealth of medical information can be found on the site of: the Dutch Heart Foundation
- Read about healthy food and a balanced diet on the site of the Nutrition Centre
- Everything about quiting smoking you can find on the site of: stivoro